March 12, 2002
Vacuum
Tonight we bought a vacuum from a door-to-door vacuum cleaner salesman! It was his 3rd sale ever! The sales-manager ("the guy on the phone") thought that it was his first. We got a really good deal. I'm such a softie for door-to-door people.
We bought a TriStar EXL. I won't say how much it cost, but trust me I checked on Ebay and we stole this one.
Posted by Tom at March 12, 2002 11:20 PM
ya whatever pal...unless you're just another lying EXL Tristar cult clone freak, you probably just got scammed big time. wise up sucka's!
I just inherited the tristar exl vac from my parents.......they moved into nursing home. I have only used it once but reminds me of the green bug I used to own 30 years ago. It just dosen't seem to be worth the money they paid for it. Anyone really disagree?
I was searching for info on the Tristar vacuum and came across Tom's World. Didn't imagine it was the same Tom I knew but it was! So, how's the vacuum? I almost bought one, and would like a "real" customer review.
These sales people are the bottom feeding bloodsuckers we should all have a healthy fear of. In Florida they took advantage of an elderly woman with a brain tumor. They go around setting up shop and selling these machines for upwards of $2,000. and they sell for $895.oo at abc vacuum in austin texas.The tristar is actually worse than alot of good cleaners out there, and these companys do not prey on people.
These sales people are the bottom feeding bloodsuckers we should all have a healthy fear of. In Florida they took advantage of an elderly woman with a brain tumor. They go around setting up shop and selling these machines for upwards of $2,000. and they sell for $895.oo at abc vacuum in austin texas.The tristar is actually worse than alot of good cleaners out there, and these companys do not prey on people.
you people have some problems, I don't know what some people sell the TriStar for but the MSRP is $1589 and it is worth every penny, there is not a vacuum out there that can beat it!
I don't know why you guys are bashing the tristar. I have used Kirby, Electrolux, Rainbow, Hoover, and many more. They all wear out and break down after just a few years. The tristar lasts for much, much longer. I have only had mine for a few months but I know someone who has had theirs for almost 30 years and it still works great. Mine works great! It was worth every penny. Also- the MSRP is $2298 but they usually dicker down to $1698 depending on the size of the office. A good deal is $1698 or less. Also, it is illegal for anyone to sell Tristar on-line. I'm not sure how abcvacuum does it but they dont have the same warranties. abcvacuum offers a crappy 3-year warranty that doesn't cover much.
At least someone else is standing up for TriStar, I have been a dealer for only about 3 months, but I know the TriStar is the best out there, They last longer and work a lot better then other vacuums. At our office the TriStar starts at $1589 but other offices sell them at different prices. Dave thanks for sticking up for us, and I hope you love your TriStar and it lasts you a long time.
i don't care what you all say.but kirby is the best and electrolux is the 2 best but tristar is good as well.i always say if i cost less than 1,000$ new it's not worth having.but if you are in to those kinds always get older ones and fix them up because there the good ones,the newer things get the cheaper they are.well thanks for reading and god bless
What I don't like is selling something for 200 to 500 percent profit. When a saleman make 1000 to 2000 per sale, the it comes down to lying and cheating.
Dear TOm et al:
I'd be interested in knowing how much you paid for the Vac. One of these smoothies came to my 86 yr old parents house and sold them a Vac for $@*)) cdn and with all due respect to my parents neither is fully aware of what happened.
The same guys also came to my mother-in-law's house in the same town and tried to PRESSURE her into the same deal.
I'm attempting to reverse the sale but they may not have told me about it soon enough ( MOm was embarrased when she realized how much she had spent. RSVP everyone rico898@yahoo.com
My parents bought a Tristar a few months ago, it is unbelievable, I put up against our old Kenmore and the Tristar pulled so much more dirt and stuff. Also my Nana has owned one for 20 years, she somehow managed to drop it off the second floor loft of her house and the casing cracked. This happened ten years into the warranty and they replaced it no questions asked.
we were bullied into buying a tristar a few months ago. It was the worst mistake we ever made. It is not even worth half the money we paid for it. We have also tried to cancel the sale but with no success.
I can't believe how many closed-minded people there are out there. If you want to live in a filthy environment then go right ahead. But as for me and my familia we appreciate the Tri-Star. Do you think quality comes cheap?? Exactly. I think $1.60 is to much for gas, wouldn't you agree? But for only 25 cents per day for a healthy and clean home is a small price to pay!!!
Whether you agree or not.
We bought a Tristar in 1995 and we love it. The only problem I have is we have since moved and other distributors won't honor the Service & Maintenance Certificate that was given to us when we purchased it. They said they are independently owned & operated and if I want to have mine serviced or cleaned, I have to pay for their "certificate", which is $200 or more. I have been battling with the local distributor, the corporate Tristar office and the headquarters overseeing the distributors. They say if you move, you are out of luck. However, when you buy one, they tell you that no matter where you live, as long as there is an authorized distributor in your area, they will honor the contract. Not true!!!! Finally, after many phone calls & emails, I received a phone call saying they will honor everything. I think if you spend that amount of money on a vacuum cleaner, you should still be able to utilize the twice per year cleaning & servicing even if you move, especially when there are distributors everywhere. I am interested in finding out if other people have experienced the same thing. But other than that, I truly love the quality and cleaning capabilities of the Tristar.
I have a Compact purchased 2nd hand in 1970 and I love it! Now my kids got me the new one and I even love it better. I have had Electrolux, Kirby, and Fantom for use and they can't touch it. P>S> I did not pay an arm and a leg for my Vacuums. and the salesman dixed the trunk of my car FREE. So there, all you nay sayers/
I have recently been solicited by a Tristar independent representative. I decided not to purchase right away for reasons of personal convictions / philosophies. I am interested in hearing what others have to say about this product and the warranties, etc. It did appear to be a fairly good quality product, however, I am a bit leery about spending 1600-1900 bucks on a vacuum cleaner. I can buy a reliable, albeit used BMW motorcycle for that amount of money. Request feedback for the public at large with regard to this company and the product mentioned.
Thank you in advance,
David
I can be contacted at: Manson_D@msn.com
i recently had a tristar salesman visit our house and show their vacuum. i was impressed with its ability to clean but i didnt like the way he slammed kirby. i have owned many kirby machines and have liked them. i also told him i would like to do some research on this machine because i was not familiar with the name. he didnt care for that considering i wanted to go online to get the info with him still in my house. i still havent found any good sites with info on their machine. any one know of any?
I have to install a new fan on my kirby G4. I once came across instructions from some forum on how to do this at home, but since our computer crashed I have lost that info. I am wondering if anyone here knows how I can install the new fan on my Kirby.
THANK YOU THANK YOU
Cheryl
Get a life people. This is fucking stupid
OUR FINANCE COMPANY LOCATED IN CHARLOTTE, NC HAS ACQUIRED DOZENS OF BRAND NEW (IN BOX) FROM THE FACTORY KIRBY GENERATION -5 VACUUMS WHICH WE ARE SELLING TO VACUUM SHOPS ACROSS HE COUNTRY ...WE ALSO HAVE THOUSANDS OF VACUUM PARTS AND ACCESSORIES TO KIRBY PRODUCTS FROM THE GEN 3-5 MODELS...IF INTERESTED OR NEEDING MORE INFORMATION AND PRICING INFO PLEASE CALL GEMINI SYSTEMS FINANCE INC @ 704-258-0511 OR E-MAIL AT GEMINISYSINC@AOL.COM
i have been in the vacum business for 17 years. We fix all brands so we are not partial to one in particular. the tri star is a well built vacuum but there are other machines that clean as well or better for 1/3 the cost. As for the filtration argument...if you filter out 1/100 of a pound of fine dirt (out of the air in your home) in two or three vacuumings, what happens when you open a window or door. guess what...it all comes back. I believe you would have to live in a sealed environment for the filtration system to show any medical benefits.
I am a Tristar rep.and i'm not bloodsucking or a liar as some say.i've been with the company for quite some time now and i can honestly say they do everything they promise.the warrinties are unbeatable and they do live up to their service.if your having problems with finding service for your machine feel free to e-mail me and i'll let you know who can help you and where to go.as for die hard kirby people who think its the best this is just an fyi if you put a kirby hose and a tristar hose together and turn them on the tristar will accually reverse the kirby motor and compress the bag.not all sales people are bad.the ones that are have given us who are not a bad reputation please try to remember that.i don't like pushy nasty sales people either but there are some good ones out there.
one more thing i only wish we made 1000-2000 dollars a sale.we're selling tristars not cars the profit margin is not even close.and the tristars bought anywhere besides an authorised dealer are used,referbished,no warranty,and can not be serviced-all machines are tracked its illegal to sell them on the internet dealers are not allowed and neither is anyone eles.so if you buy it on the net the company will not honnor warranties or service it they check the # to see where it came from.
aron...are you sure you want to make a statement like this...
"just an fyi if you put a kirby hose and a tristar hose together and turn them on the tristar will accually reverse the kirby motor and compress the bag"
Think for a while before you make a false statement. you cannot reverse the kirby motor. if you place your hand over the hose on the kirby and shut off the air flow to the bag it will deflate on its own. i am not a kirby lover or salesman, for the record I would not own one due to the weight.
The "put the hoses together and suck the bag flat" is an old trick used by tristar, filter queen, and electrolux salespeople.
I think that the tristar is a good quality machine and cleans well, but it will NOT reverse a kirby motor.
In our town the checkout price for a tristar is around 1200 dollars, so if the guy that shows up at your door gets 2500.00 out of you then the profit is 1300.00. let me know if my math is wrong.
Hi. Can anybody here help me find a web site that shows visual diagrams, or exploded views on how to take apart the old Tri Star vacuum models yourself to fix? We're talking a possible 15 year old model here. My dad takes it apart and fixes it himself whenever something goes wrong with it. However, recently it's gotten a tad bit more complicated for him, and he'd like to have some sort of blueprint or exploded view to give him a set of guidelines to follow. Kind of like a memory sheet so every part is described, and shown being put in its rightful spot. Any information on this would be greatly appreciated. Thanks.
i could be wrong but i have never heard of a tristar selling for 2500 at the very most about 1697. depending on the state.and my commission has never reached triple digits on one machine.you have to understand that even though a sales person is an independent contractor we still work for a corporation in a way and only see a certin percentage of what is made.its a business like any other theres cost of product bills to pay people to pay.us nor the company makes as much as you think.
Any Compact Vacuum experts or history buffs out there?...
Can anyone tell me who I can contact to determine the age of my 2nd hand Compact vacuum cleaner? Where can I get the best value to purchase replacement parts, particularly the rubber bumper on the floor tool, new hose, and replacement carpet attachment?
I really would like to find out when my machine was manufactured.
you can either contact a local disributer or go on their web site www.tristarclean.com go to the contact us link and give them the serial number off the machine and they can give you any information you need.
I have an old 1960 model G electrolux vacuum cleaner that acquired when I purchased my 1950's brick ranch. I was going to throw it out when i found it, but it works great and I cannot part with it now. Does anyone know where you can order parts for this old machine, I need replacement wheels at the moment. I have searched all sites on the web for replacement parts and cannot find anything for a model this old. Any help here would be greatly appreciated.
Well after reading these posts I gotta say that I may have paid more than I should have. But I absolutely LOVE my TriStar (About as much as you can love a vacuum I suppose) What truly sold me was the fact that I used to own a Kirby and I still vividly remember that demonstration. And what the TriStar salesman was eluding to was absolutely correct. When the Kirby guy demoed his machine he didn't do it with the bag in the unit but with something they called their "Collector" they did not demo it with their own bag in it, and emptied it frequently. And then after the sale the guy puts on the bag and then zips it up. I later learned that they do this because there is a disclaimer on the bag that says it will clog if you put dust in it! I may have been a little gullible in not haggeling with our salesman from TriStar but I simply do have to say that my machine is awesome. No I am NOT a Salesman or do I work for TriStar, but I would and always will recomend them to anyone who truly wants a clean home. If you're like me, then protecting your furnishings are very important BUT......the first price is not the ONLY price, so be firm. (Wish I woulda!) God bless.
We had a guy hear last night trying to sell us a tristar. Although the product maybe good I can get one brand new in the box for $800US from a reputable dealer who is a member of the BBB. The guy was selling me one for $1600US and his company is not a member of the BBB. I have been doing much research on vacuums as I have severe asthma. Meile has been rated the number one vacuum for allergies and asthma. I can get one for $499US. Not bashing the Tristar product only the business practices. When they use lines like "we only want your opinion on a product it will take 10 to 15 minutes" and "we are not selling anything" then push it on the consumer for over and hour, this to me is a very bad way to do business. I own a million dollar business and I can't fathom how these business owners sleep at night. If you got one cheap or inherited it, keep it, it is a good product but if your shopping around look into a Meile or a Sabo. At least you won't get lines and schtick.
My brother-in-law has been employed selling triStar for one week, he refused to work there anymore now he knows there scare-mongering selling tactics. He was told he had to demonstrate this cleaner to our family and my grandma was fooled enough to buy one not for the £2500 that everybody else had to pay, but for the employers and friends discount of £1500. The demonstration was biased and showed nothing but sales gimmicks, putting bits of white filter paper inbetween the pipes and trappped in the lid, sucking up metal balls, sucking up sand (it was a demo model for gods-sake) and at the end of the day not any better than any other cleaner that cost around £250-£400. Our dyson is more practical and powerful at just £250. Anyway finally when my grandma's cleaner arrived it was of course different to the demo one - you had to buy bags and filters (Our dyson has lifetime guarantees and no bags) and had only 2 years guarantee. My brother in law was on a fixed wage and was told he gets £250 commision on each machine. Something has to be done about this company they shouldnt be allowed to operate this way, they even pressure there own employees to sell to there family, I was left wondering how many gullable people have bought these cleaners for £2500 and what I found out was frightning. The didnt wont to know at all about a refund, just as long as they get there dosh thats the end of it.
My husband and I were visited by a tristar employee last night & were a little bothered by the way they treat (would have been) future tristar owners. The guy was really pushy & when we asked how much the vac. costs he handed us a paper that said $2,398.00. Then he proceeded by asking us what we thought of the price. In my opinion I don't want to spend over 1,000 for a vacuum. I am sure there are other vacuums out there that are just as good for a lower price. But, we were still considering buying the vac. if he was willing to negotiate. But he was not. After we told him that we wanted to spend around 1,000 he said okay & started packing his stuff. He said he didn't want to waste his time w/ us if we didn't like the price. Then he called his boss w/ our phone & said about 3x that we didn't want to pay over 1,000. (On our phone). And he was a real jerk about it.
Well, I bought one from my son (Yeah, I know!). It did cost a lot, and I had second thoughts because it just didn't seem to perform as described, but was told it was impossible to return it. They would be glad to trouble shoot it, though. I gave up and decided to live with it. It actually is pretty good, but try to find parts!!! I've been trying to locate the secondary filter for the thing forever at a decent price. Local dealer wants $16.95 for one filter, that you are supposed change after every six bags. Well, I can't find one, so I am using my old Panasonic upright. Still owe $1200 on the Tristar, but it is one expensive machine to run, and the secondary filter is never offered as a part on line. I vaccuum every other day because of my four dogs, and can go through six bags in a week--that's $880.40 a year. There must be someplace where I can get that filter cheaper. Tried to buy one from Canada, but it couldn't be shipped to a US address. Any suggestions?
Tristars.. reconditioned Tristars, get them here at reduced prices. The Tristar is the best in home cleaning system there is. Come get your Tristar for less.
I was a Kirby Distributor for over 10 years. The product is great! The price gauging is horrible. You can actually purchase a new Kirby for about $600 if you know how to wheel and deal. If you don't, your likely to pay $2000.00. I do believe, however, that $1200.00 is a fair price to pay for the product. The sales tactics that are taught by the company are horrible. If they would just sell their product the right way, at a reasonable price, they would be a great company to be associated with.
I have owned a TriStar since October 1997 (new) and the traveling saleswoman was real good talker for sure. We had a distributor here at the time under a different name than TriStar, but they are no longer around. She had me sold within an hour's time and I have never been one to fall so easily for traveling sales gimmics. Knew what to say and how to present the product. hmmm I have to admit I didn't replace the filters as they told me to, but even still it has run well for me up until now, and I have been happy with it except for the price I had to originally pay. I paid way too much for it far as I am concerned. I paid $1750 for mine. My TurboBrush power is not working now and I wondered if Aron or someone here could tell me how to get it fixed because we no longer have a distributor in our city here in Montana, and I can't find things online that will help me. My limited warranty is up in October this year, so I wanna get that powerbrush fixed and running now while its still under warranty. Aron you still there? Or anybody else who can help me with some info. on distributors ??? Many thanks.... RC
Go here Becca..........www.TriStarClean.com You have a manufatures warranty. TriStar has the best customer service I've found. Click my name and away with you. They'll tell you where to go.
i'm a current rep for tri star and i believe in what i sell. its a really good machine strong and durable. 110 pounds of suction power, windspeed of 82 mph. Kenmore between 40-50. Electrolux around 80 pounds. Magnesium die-cast alloy casing is lighter than aluminum, stronger than steel. Weighing a light 8.5 pounds it's easy to move around. It has a double bearing lamb motor and its cord is reinforced with piano wire and nylon. The motor is supposed to last 11500 hours. That's one hour a day for 31 years. It cleans near maximum efficiency by cyclonic action through high and low pressure causing the dirt to spin hence always having an area in the bag that is not clogged. Other inline systems on the market have on the bag, "beware that dirt clogs the bag". Proven to lose 60-80% of efficiency after 8-12 minutes of useage, all other vaccuum cleaners with the inline system suffer from loss of power. When we clean we should demand near maximum cleaning efficiency from our vaccuums. Why settle for less? A carpenter is only as good as his tools. So we can clean only as good as our vaccuum cleaner. The TriStar is a winner since it allows airflow to pass over the dirt rather than through the dirt. So when you clean you know you are consistent with the TriStar versus other vaccuums that clog up and spit out dirt. Or even worse leave lots of dirt behind for you to breathe. How nice!!!. TRISTARS are excellent machines worth your investment to your health and well being. Use it with pride. Use it with confidence.
I would like to inform you about the tri-star reps. They are commisson sales people even though they will flat out lie to you and tell you that they are non commisson sales just to get in your door. this is a lie they make anywhere from $250 to $500 per a sale... You are paying the that money out of your pocket!!! I was offered a tri-star at $800... So all of you that paid over $800 need to beaware of how badley you were ripped off! And hopefully this will help other people not to fall into that same trap! I should know I am a tri-star rep.
I am not interested in the quality of one vac verse the next. I want to warn everyone I can that Tristar is not a company you want to work for. New trainies are promised a $500 'sign-on bonus.' This bonus is payed in incriments of $100 after 30 days $200 in 60 and $200 in 90. Training is unpaid and takes four days everyday more people are cut from the program and receive nothing for their time. If you do make the final cut you are promised $15 per hour and at two hours per show at 20 shows per week it looks like fair money. But like all the other Tristar lies it turns out you are solely comission based. By the time they let you in on this secret you've already done eight or more shows thus you're exspecting a $240+ check, there's not one comming. I hope if you are thinking of becoming a Tristar rep you will give it a second thought and if you are thinkng of becoming a Tristar customer you will purchase a fine vacuum other than a Tristar product. Please pass this informaton on and alow Tristar to quietly slip into the night of bankruptcy. Thankyou.
I have been a Tri-star customer since 1994. I LOVE my machine. I have used it a great deal and it has always performed VERY well. I have had normal wear & tear issues with it but we have a local independent vacuum repair shop in my town that can fix any problems so far. I will also note that on the bottom of the cleaner should be Tristars 1-800 number to locate a local repair/distributor. This machine cleans better than ANY machine I have ever seen. The repair store I took it to did a compression check on it for me and said that it has better compression than any machine he was aware of. He is NOT a Tristar dealer and works on all makes and models. In general, I don't like any door to door sales people and after reading this page and remembering my own experience with Tri-Star salespeople, I honestly believe that all area must have their own values and morals they want to pass on to their customers. I originally purchased my first machine for $1800 and called the next day to cancel since I could not afford the machine. I ended up purchasing it for $700.00. Yesterday I bought the "newer" style for $400.00. I will note that this was a 1 year old used machine being sold due to the previous owners death and the finance company wanted to sell it for the payoff. It was sold by a distributor and they will continue to honor the original warantee. I have nothing but praise for this vacuum. Sales people come and go and I would say "shame on you" to the scroatbag hard core sales people out there because they are screwing with the reputation of a wonderful product. I will continue to recommend this vacuum to everyone I meet that asks my opinion. For Steve, you should be able to order the replacement paper bags, the cloth bags, and the additional filters on line for a very reasonable price. I can get 12 of the paper bags for $13.00-$15.00. I will note as well that you need to be sure to get the bags that are for compact & Tri-star models if you buy them from a general repair shop. Something about the 2 fan (or filter)system (?) and the thicker paper bags will not allow as much of the air flow to go through, potentially heating up your motor. Anyway, Tri-Star has a life long customer with me and my family. My mother also has one.
Well my brother worked for Kirby for a week and they never paid him for his hard work. He was told he had to see 15 houses and do a demo of the machine. He would be paid the 400 dollars "starting pay". That never happend. On his last day of the week they told him they didn't have any appointments for him. So when he went to receive his pay they explained to him that the total 15 houses werent seen . So you would think he would get some kind of pay right.WRONG. They gave him nothing. RipStar is right. They lie though there teeth. Don't work for these people. Riptristar, do you know of a phone # or an email so I could contact the main company and complain.
Yea, Tristar's gonna go bankrupt. Hmmmmm.......been around for over 65 years so far. (Not likely bud) Hey here's an idea. Read your Independant Contractors Aggreement. Just because you don't have the nads to be a salesman, don't take it out on the company. They told you IN WRITING. All you had to do was read, but that was too much. The machine is the best and they are very easy to sell. Who wouldn't want a machine that doesn't clog up or lose power?
lol BLAH. The main branch understands what this distributor did was wrong and they cut my brother a check in full for his hard work. This wasn't about the company it was about a aurthorizes dealer. Get the facts straight. Oh by the way how many vacuums did you sell your first week.
Sold my first 3. Have closed about 50% ever since. You're right I don't know ALL the facts but I've heard the complaint before. I knew the deal and so does everyone who works with me. You're either cut out for it or you aint. But the first rule is to protect yourself. That being READ the paper that you sign.
just getting some stuff off my cheest. those filterqueen mfers told me $25 per demo. but then ended up telling me, after a week or so of going to training and shit, that i had to get 15 of my own appointments. im a fucken college student...and those mfers tried to put all type of restrictions on who i could do my demos with. no low income, no college students, no renters...man what the fuck. FUCK BOTH OF EM. I WASTED MY TIME, WHEN I COULDA BEEN LOOKIN FOR ANOTHER JOB. FUCK FILTERQUEEN. KISS MY ASS.
Hey,
I work at Kirby Vacuums as a sales rep. Do I get to keep the vaccum if I quit? Please email me at thahn@email.com and let me know.
Thanks
Hey,
I work at Kirby Vacuums as a sales rep. Do I get to keep the vaccum if I quit? Please email me at thahn@email.com and let me know.
Thanks
I have recently quit my job at Tristar because I could not respect what I was doing anymore. I worked there for about 2 and a half months. I have never met such liars in my life. In my opinion, if you win a bonus, then you should get a bonus, no questions asked. Not so with Tristar. I had to ask for it about 4 times and have never received it. The manager always says he is going to talk to the owner and the owner says he's going to talk to the manager about it. Liars. I do think that the tristar is a good machine but is not worth anywhere near the $2698 we charged for it. I was good at it and I did close at a high percentage but in my opinion when you've lost your dignity, you've lost it all. They teach you a lot of scumbag lines and promise you lots of money and advancement but I would rather hump a dead moose than advance with that company. It all comes down to pressuring people. That's all it is. Pressure. I knew within the first minute of meeting the customer whether or not I had a sale. I quit right after I sold one to an 86 year old lady... for cost price. Cost price my ass. There's no way that machine costs $1550 to make. Both my bosses are scumbag liars, and it is true - door to door vacuum salespeople are bottom feeding bloodsucking low-lives. I am 20 years old and I never want to be associated with another business of the sort. I don't know how these people sleep at night because I know I couldn't. Now I can.
Folks,
I repeat my question: Anyone know where I can get the secondary filter for a TriStar, rather than trying to coordinate meeting up with the local sales coordinator--whose phone number and Address I lost :-( I live in Stafford, VA.
I have worked for tristar about four months and got tired of them ripping me off pay as well as the customers. Do it if you want but check who you are working for. P.S. the machine is great but not worth 2000.00.......
Jeez guys, did you realize that you could have spent the $2000 to buy a second home in Portugal outright! For $10,000 you could buy a small farm with 50 acres. Better still, use the money to load up on guns & protect yourselves from these daylight robbers.
I think the people at Dyson should have a customer relations session.
I feel we have been treated shoddily. I purchased what has been my third Dyson. The saving grace of the last two was the excellent service by the repair people, who are contracted to do repairs to these machines.
Not so this one. I actually purchased a brand new model The Dyson Animal in August last year. However because we were doing major renovations to the house, it was not used until January, when all the new carpets were fitted. It broke down in March. I rang Dyson who told me that an engineer would call and would need proof of purchase, which had been lost during the building work. I explained that it was a new model, and I was told that I could have put ANY date on the registration card. Yes I can understand all this but the model hadn't been out 12 months, and the vaccuum was guaranteed 2 years, so how could I be trying to pull a fast one. Surely they have records that they could look into. A more competent company would have. No they do not have records, and anyway if the fault as she explained was merely a blockage,and I should wash the filter as directed in the manual, or they would have to charge the call out fee of £45. I checked everything for blockages and rang back, "it sounds like a blockage, check the rocket part, sometimes dirt gets lodged in there, and blocks it" Well I am not a spaceman, they should check the ruddy rocket". I then took it to a vaccuum repair centre to avoid more hastle.It could be the filter, would you put a new one in? I asked. They rang Dyson, because the model was so new they hadn't had one in, Dyson told them they weren't issuing parts because it was a new model.The repair company checked all filters at a cost of £11.95. I took the vacuum home,and it cut out seconds after it was switched on , it needed time to cool before being switched on, then after a few minutes it cuts out again.....and again.....and again.
Dyson still won't repair it without a receipt, sick and tired of it, I rang the wholesalers were I purchased it, and asked them to track the original purchase date, thankfully they did thisand issued me with a copy. They told me that it was a new model when they ordered them, and was covered by a two year guarantee. Grateful I rang Dyson and complained telling them that I was sick of being treated so shoddily, and the least they could do was extend the warrant to cover the time I had been ringing them to ask for a repair.
Put it in Writing, they told me.
Well if you ask me I would NEVER by a Dyson vacuum again.
I have recently had a Tristar rep in my home "for 10 to 15 minutes to get my opinion on the EXLMG1". They assureded me when they set up the appiontment that I would be under no obligation or pressure to buy. The visit took 2+ hours and after both my husband and I told the Rep in no uncertain terms that we would not buy a vacuum for the amount of money that he was asking, he proceeded to use our own phone to "call his boss" and bash us. He told whoever was on the other end of the line that he couldn't believe the amount of dirt that he had picked up in our home or how people like us would choose to live in such filth. He also claimed that we didn't care about the health and welfare of our children because we didn't buy his vacuum. I would just like to know what happened to them caring about my opinion and how they feel that I was under no pressure to buy? The machine itself looked quite efficient and I would have no problem buying it at a resonable price. I would not buy a machine from anyone coming into my home to insult my intelligence and my housekeeping abilities.
I suggest you contact a rainbow vacuum representative in your area and get a demonstration. I did and I was amazed and and disgusted by the dirt and dust left behind by my old vacuum. We vacuumed my floor and furniture with my old vacum repeately and then we used the rainbow. The amount of dirt we pulled up was disgusting. It was well worth the investment and I am a healthier person. My allergies have nearly dissapeared. No more waking up in the morning with a sinus headache. I havent had to dust my furniture since I have been using the rainbow. Its amazing.
i want to thank you for the info i received from these post today, i signed up to work with tristar yesturday and right now am currently on our lunch break but i wont be returning for anymore of the meeting.the thing that should have gotten me when i went in for the first interview(which nothing is ever mentioned about selling vacuums *air purifiers* in the interview or the ad for the job, i didnt find out until a half hour into the first day of training that i would be a traveling salesman)is that the guy doing the training is only 19 years of age. i guess that is some kind of marketing ploy or either older adults are smart enough to know better than work for the company. sure the money sounds good, 25 dollar flat pay per visit, sell or no sell, plus bonuses after the sell of 3 vacuums.
i just dont think i could look people in the face and tell them the job i have without being ashamed even if the pay was as good as told.
good vacuum or not, i wouldnt pay 1799.00 for a vacuum.
You people are morons, and deserve to be abused by salespeople and preyed upon if you really think that every single TriStar office works the same.
I work for Tristar. Do I get paid for each demonstration? No. Am I encouraged to lie or belittle people? No. I am paid only through commission, I am by no means rolling in dough.
I visit people because they have invited me into their home. I do not go door-to-door. All appointments are made by our marketing dept., and most are based on referrals. When I get near the end of a demonstration, and call my boss, I'm checking for authorization to offer you a TriStar at a lower price. All of this depends on how our sales quotas are met. It isn't my choice. If I do sell a machine, the household has the option to take the machine I have used for my demonstration, so that they know there was no trick. They're encouraged to try it out, as well.
I'm sorry if you've dealt with rude reps, but not all offices encourage this behavior, and you're an idiot if you think you can judge an entire company based on a single employee.
As for the employment process, we weren't wheedled out each day. 10 of us were asked to come to a second interview, and 5 of us were hired after that. Considering many office jobs put you through many more hoops, I don't know how you can complain. We go through four days of very heavy training. The owner of our store pulled strings so that the 5 of us who trained together could get more practice doing demonstrations before we were let loose.
It also bears noting that every household we visit gets a free gift, at an almost $200 value, and is entered in a raffle to win a $100 shopping spree. SUCH a price to pay for an hour and a half of your time!
I'd like to also say this: when I told some family friends that I was selling TriStar, they became very excited, as they both had owned TriStars for over 15 years, and were very happy.
Bring me any model of vacuum on the market, and I can show you how they fail. It doesn't matter if they're a canister, an upright, or a tank. Kirby gets shot down, as does Rainbow, and Electrolux.
hmm..sounds like rainbow, kirby, and tristar are all using the same pitches, claims, and methods of operation. well, one thing i can say is, just for facts, the kirby ultimate g beats anything else...or so we are told. as of this year its the most powerful on the market, making firm claims to bring any other company to the comparison test. as for the person who mentioned "i know it doesnt cost 1500 to make that thing" its true, though it wasnt in reference to a kirby, the more incredible vacuums dont cost that much to make, the real thing is how much money everyone in the company makes off of it. its a numbers game. many "distributors" who are nothing more than ascended "dealers" make in excess of $100,000 a year. its straight on sales, there is no investment in a retail store, advertising etc. rather a massive number of hardworking individuals doing unpaid labor with a few lucky breaks. i was conned by a deceptive classified employment ad into the business..."GREAT opportunities, guarantees, etc" supposedly, but they dont hold water in real practice unless youre a snake. its all about getting the sale, the high pressure tactics are real. as long as you word it right supposedly its not lying.
This is a long discussion board, placed on Mart 2002 and still people are reacting. I am suprised by the reactions and prices for the TriStar. Since 2000 I am a distributor in Europe for TriStar, therefor I was a Distributor for Kirby. I switch to the TriStar becourse of the selling price. The TriStar cost in Europe 1695 Euro (about 1600 dollar) no more but also NO LESS.There is also a normal hose with attachments to it. I am selling vacuum cleaners for 14 years now and I know that there are salespeople, I don't want to visit me. Even as a officeholder you don't know everything thats happend on a demo. A demonstration can be "a pain in the ass" by the sales person BUT ALSO BY THE COSTUMER. More then 5.000 demonstrations I've don, so I know were I am talking about.Afcourse I gonna tell you that I am not anoying on the demonstration and the costumer have a choice after 45 minutes if he/she is interested in the product, if so we show in another 45 minutes the rest of the product and the way of paying.
The costumer received a nice present from us and we get everywere leads to make new appointments.We are working very hard for good service to our costumers becourse we are also selling other products, and its still...if the costumer is happy about your office, they will buy more products from you. For that reason we give every 2 years service for almost free (the bags are a little bit more expencive)at the Tristar.If you want to see more information you can look at our new site (under construction)www.vortexeurope.nl A lot of questions I have read on this pages will be answered there about HOW TO ..... and FAQ. If you want to have the service and happy sales people (most of them are woman) you will have to move to Europe.
We have a Kirby G-6 and I would not trade it for nothing. I love a clean house and I love the convience of shampooing in just a few minutes, whenever I want. Yes, the vacuums are expensive, but they are really worth it. Why buy 5-10 vacuums when you can buy just one and have it forever.
I saw an ad in the paper for TriStar reps, and I took it since I didn't have a job. I just graduated from high school, I went through two days of training yesterday and today, and I decided I needed to research this company, because I had never heard of it. I must say, these comments have given me a lot to think about. The trainers told me I'd get $500 a week, plus weekly and monthly bonuses. On top of that they had all these prizes I could win for selling this weekend. It did seem unrealistic to offer a trip to the top executive's house in the Keys just for selling five cleaners. Something that just didn't fit was that the product is supposed to help with allergies, asthma, and breathing in general, and all the guys in the office are heavy smokers! My dad is a top sales rep for a solid company and he told me from the beginning that the job probably wouldn't pan out, and that they probably did a lot of firing and hiring (high employee turnover). I guess now I know what he's talking about. I'm just glad I did the research to see what other people had to say! Seriously, thanks -- I'm going to quit.
I just have to laugh my ass off at these pukes!!!!! (Sniff) "The customer didn't lay out a red carpet for me and beg me to sell them my product!!!!" Waaaaaaaaa..........Good god! Call it what you want. Disguise it as company blah blah blah.....YOU ARE WEAK! Period. What's the mark up on a car? A house? ANYTHING???? Do you really want to know? What is quality worth? If you WANT quality, then you will PAY for quality. You will find customers that accept nothing other than quality and then you will meet pigs who will give you a reason to wallow in the filth. Period. If you can't convince a pig to stop rooting in the muck........then leave the pig to his filth. Now if you can't convince someone of sound mind to get rid of the dirt in their own home.....I got no pity for you. You have no place as a salesman. But DON'T try and sound like you're above a company that has the only machine that can cure the problem. A skateboard and a Porche will get you from point A to point B.........What are you driving? You want quality, then you pay for it. You quitters can wash my Porche.
I also have had a tri-star demo at my house and although the thing seems to work well, ~$2K is just too damn much for a vacuum cleaner, period. I was a Filter Queen salesman and the Tri-Star presentation is dalmost the same, damn near verbatim. So who's telling the truth? Both? Neither? Just don't pay that much for a vacuum. They're on ebay for around $300. I'd pay that much for one though. I repair and service vacuum cleaners for a living, and ALL vacuums that have filter bags, or canisters with filters, have decreased airflow within seconds after the machine is turned on. Has a salesperson ever had an airflow meter attached to prove to you that airflow is not diminished at all after the thing was turned on? No, because they can't back up that claim. And you can run any other vacuum over a spot cleaned by another vacuum and still pick up dirt. You can always pick up more, it can always be cleaner. And hepa filtration is a damn joke. Unless your furnace filter is HEPA, you're not cleaning the air in your entire home by simply running your vacuum cleaner a few hours a month. Ductwork holds dead skin, mold, etc. and cannot be cleaned very well, despite what Stanley Steamer might have you think. So unless your vacuum is going to be crawling through there and cleaning them out, your $2K vacuum isn't going to live up to the hype that sold it. On a side note, the comment about it being "illegal" for someone to sell tri-star outside of tri-star is B.S. If that were true, you'd never find a chevy at a ford dealership, and vice versa.
I had a Tristar rep visit today and decided to go for it @ $1811.25 ($2357.32 after financing for 3 yrs). I really liked the vacuum and have already put it to the test and it does clean great BUT after reading some of the posts I realize that I am paying to much so I am signing the "notice of cancellation" and going over to the distributor HQ to drop it off with the vacuum. I will keep everyone posted. I will buy the same vacuum from ABC Vacuum (
http://www.abcvacuumwarehouse.com/xq/asp.vacdetails/DBID.639/ID.TriStar+EXL+Demonstrator+Model/qx/abc.htm) for $895 and I am sure it will also do the job as the model I got. As for the salesguy, he did a great job presenting the machine and did not use pressure tactics. I asked him if he was commissions based and was very honest about it. In fact, the only pressure we felt was saying no because the machine performed so well. I just wished I had negotiated some more on the price. I did get him to agree to throw in the air purifier with the deal.
im looking for info on the filter queen vaccuums just purchased a used one with no books i would like to have an idea on some of these attachments thank you nee
ANY IDEAS ON HOW TO GET A FILTER QUEEN IN HOME DEMONSTRATION DONE IN YOUR AREA ?
I bought a TriStar EXL a few months ago and simply love it! Unfortunately, the power from the hose to the powerhead has been interrupted. It initially acted like there was a bad connection, then it just quit. I didn't get any paperwork when I got it to register it or contact the manufacturer. Please, no sermons. Anyway, anyone out there that could help? trucking@writeme.com
i just bought a Kirby Ultimate G vacuum from a salesman for $800. Did I get a good deal or not? The starting price was $1800.
I bought my TriStar 14 years ago for $600.00. I had a Kirby before and hated it, had to have it reconditioned twice then just gave up on it. My Tristar has been in service for these 14 years with minor problems that I could fix myself. Love it! Best purchase I've ever made in a vacuum cleaner
Thanks everyone for your comments! We had TriStar rep in our house today. We were thinking about buying it because it sounded like a good vacuum and they cut the price in half. But after reading your comments I see that the price is still too high. Also they told us that you NEVER have to replace the bag or anything else! And now I read that I'll have to replace bags! Now I can't trust them, and I'm not going to let them trick me! So thanks everyone! You really helped me!
I am a Tristar rep in Tenn and have read all the posts on this site and can say only one thing. Pick 500 people and ask them which is a better truck; Dodge, Ford, or Chevy? The thing with the representatives from tristar dealers is that they are all individuals and an individual can only be trusted individually. All salesmen are not pigs and not all pigs are salesmen. There are things about the office that I work out of that I do not like and 75% of the time I close a deal myself. I warn the people whose home I am in that I do have to call in and if I have been told that they are not interested in owning a Tristar I tell them that my manager can be pushy. I have gone into a home the same time as a Rainbow salesman and had to get the homeowner to talk the guy into trying to show the Rainbow head to head against the Tristar. Wonder why the Rainbow guy was so reluctant to do that? I sold the unit I had. Go figure. Yes I am a salesman, the guy that sold you your car was a salesman, the person who connected your cell phone was a salesman. GEEWHIZ! On a final note, If you can't talk to people then don't work for a sales based organization, and when you figure out how to put a price on your body then let me know so I can sell my units for that amount.....Until then I remain professional and courtious to the people whose home I am in and no does mean no.
NB.......Congratulations!! You have made your commitment. You have proven that even though you are a shrewd customer that you are still willing to commit to the filth. How happy you must be. The "Inner" liner should be replaced as needed. (Usually about 4-6 months) however the CLOTH liner can be washed and used indefinetly. Just remember the next time you push around that dirt squirting pile of garbage you have now, how lucky you are not to have a clean home........until next year when you have to buy another one. When is a vacuum broken? When it stops making noise, or when it stops picking up dirt? Remember that when you buy your next plastic fantastic piece of crap. And then try and remember what we showed you right in your very own home. Your home costs hundreds of thousands of dollars.........so it only makes sense to protect it with a hundred dollar plastic vacuum huh? People like you do not deserve a clean home and I'm glad you didn't fall for our "Tricks" But luckily all of our VERY satisfied customers, can't see your house from theirs. TriStar is the best machine there is....PERIOD!
this is for Blah.... Ok guy, it is the attitude like yours that makes some of our jobs difficult. Here you are blasting ppl because they didn't want a Tristar and putting them down. I can honestly say that if I knew you and you showed any of the attitude you post here in my home I would throw your arse out...the window! I have not sold every home i have been in but I have made some friends and those friends get me into their friends homes. I understand that you need a place to vent but idoicy is not a requirement for venting. I don't know about you but I encourage my clients to look into Tristar and find out for themselves about the product, not just from the demonstration but from any source they can find. You, my fellow distributer have issues and maybe need a bit of counseling. Get over it man.
Andre, I don't like argueing on the internet because it is pretty pointless, but listen up sport. I was selling TriStars in Baghdad when you were still in your dads bag. We don't have "Clients" okay. What are you a broker? The only person that put someone down was you. And I work for the same company as you. When someone puts down MY company, I stand up for it. You should maybe do the same. I've never "Tricked" anyone into getting a clean home. And if the truth sounds a bit rough .....so be it. The bottom line is keep the TriStar or keep the dirt. Remember that on your next demo champ.
Good word Andre! I wish all salesmen were like you! Good attitude and respect for other people. I probably would buy vaccuum from you, but I wouldn't buy it from Blah! I'm surprised they didn't kick him out from the company yet!
I have a question for you Andre! What TriStar vacuums do you sell: EXL or MG1? Could you tell me the difference between them? Thanks.
Thank you for your notice NB. I am not familar with the EXL model. I only distribute the Mg1 as well as the ministar and the purestar. I will be distrubiting the drystar also. I will check into the EXL and post what I find out in a day or two. As for individuals such as blah, Attitude is ecerything in this business and the ones that don't have the proper kind eventually fall face down and go back to saying "would you like to make that a combo?" So that is always a good thing for everyone involved. OH and blah if you still read this, I do look at everyone who buys a Tristar from me as a client. These people all have my card, my email, and my office and cell phone numbers. This way if they have a problem or wish to utilize their $2,500 certificate then I can help them. So I will be available to my "clients" as long as I represent Tristar. Obviously you can't say the same. Sad!!
well, we just bought one(cannister type) and for the usual $1698. I'm not a shy person and did complain about the price but whatever.... They gave us an extra $100 off for giving them 20 nonperishables for the food shelf. Do you think I should cancel the sale? I never wanted to spend that much for a vacuum but I also realize that all the big name fancy vacs cost in that range. Perhaps I could get one cheaper from a secondary dealer like ABC but I'm concerned about what sort of value I would be giving up by doing so, on the other hand if they work so great I shouldn't be concerned about a warranty right?
As for the sales tactics, not pleased about the way they got us to schedule an appointment. Spouse was told that we would be participating in a short survey about a product, scheduled it on a busy day with no idea that it was a 2 hour sales presentation. That was rude and sneaky of them but no different than many sales tactics from many other companies so I don't believe TriStar is uniquely evil in that respect.
As for the salesperson, I did not feel terribly pressured and if I had I would have told him to leave, like I said I'm not shy and if I was I could have just let the dogs in, bet he would have left then, LOL. On the other hand we were an easy sell since we were desperate for a decent vac (6 animal home) and the low end $250 Hoover we had was a piece of crap right from the start. I was casually looking to replace it but feeling very doubtful about how happy I would be even if I bought a $600 dollar Kenmore or Hoover etc. I wanted a machine that cleaned exceptionally well and wouldn't fall apart (cheap plastic) and wasn't godawful heavy and awkward. The TriStar seems to be just the thing. I am impressed with the cleaning power, appalled at the amount of fur it got out of my rugs and couch with just a few swipes, and it's really light and manueverable and very sturdy. I don't think I can break it. I'm sure it's a great product, just wish it didn't cost so damn much. That is really worrying me, I would peacefully pay around $1200 but this is $1800 including the tax. DAMN!!!! that's a lot of money. I could still cancel it.......
Dear k, First off let me say congrats on getting a Tristar into your home. I do agree that the price of a new unit is up there, and you could get a cheaper unit from a second hand dealer. Yet a secondhand dealer cannot honor any of the warranties of a Tristar no matter what they say. And no you shouldn't be concerned about the warranties. But isn't it nice to know that they are there? Did you recieve the $2,500.00 cetrificate? And did the representative tell you about the fire warranty? That is your insurance for the everyday "just in case" scenario. There is not much to tell you about your purchase except if you sit down and add up all the things you have already bought for your home in cleaning supplies since you have lived on your own, meaning away from your parents, to include Frebreeze, incense, candles, love my carpet, air freshener, vacum bags, vacums, and other such disposable products then you can start to see how much money you have wasted on products that were temporary and how much you would have continued to spend on these things. Now you can forgo many of these purchases for decades and know that your home smells just as clean and IS just as clean if not cleaner. Would it help you any if you looked at the Tristar in your home as an investment and not just another purchase? Since this is something that you will have and will work 25, 30,35,50,60, years down the road it is truly an investment in your home and for your health. The primary reason for this investment is located on this site. See what you've been missing all these years.
http://lancaster.unl.edu/enviro/pest/factsheets/013-97.htm
This will take you to the University of Nebraska Then do a search on Dust mites and read what you find. It will surprise you..
Dear NB..... The difference between the exl and the mg1 models of the tristar are few but significant. Basically it comes down to new ideas and innovations in technology. The EXL is an older less powerful model with less suction and a heavier casing(about 2.5 lbs heavier than the MG1). An Mg1 will out perform the EXL on every test we do, including removing particles as small as .2 microns from carpets and furniture. At the same time it will not allow anything larger than .3 microns to pass thru the filtration system.. Hope I awnsered your question.
Take it from someone who used to carry an EXL to the door. The MG1 is much lighter. It is also 4 decibels lower in noise output. The body is now scratch resistent. The air filtration is exactly the same however. In fact if you look on your after filter it still says EXL. The most significant reason for owning an MG1 is that no TriStar dealer sells EXL's anymore. So if you were to buy one now, it means you bought it from an outside source. Meaning TriStar Enterprises L.L.C. will not honor the warranty. The MG1 carries a lifetime motor replacement benefit where as the EXL carried a 25 year warranty. The EXL was a great machine and I had lots of success selling them. However, the MG1 is even superior to that. My attitude in the house is always friendly and always professional. However I will never take pity on someone who puts down my company or a customer who chooses to live in the filth. If you can't afford it, I understand. If there's not gonna be a good time in the near future for you to own a TriStar.....it happens. I understand. But if you are capable of affording it and truly understand the investment of owning a TriStar yet still choose not to get one just because you don't wanna spend the extra money. Good! Keep your dirt. TriStar is not gonna go out of business because someone actually chooses to waste money on crap that never works. You will pay more to keep the dirt in the long run than it costs to get rid of it. And I have no pity for dummies.
Andre, thank you for the information! I think this will be also helpful to others, especcially to those who don't want to buy from salesmen and planning to buy one from ABCvacuums. I was confused about it too. I thought it was the same vacuum, but ABCvacuums have old EXL which is not as good as MG1. That's why I wanted to know the difference. Also their warranty is not good enough. And if something brakes, and you need to fix it, who wants to travel to Texas to fix it under the warranty? Because nobody else will honor that warranty. So I finally bought MG1, and happy with it so far.
Blah, your information was helpful too, but you don't have to be so rude and so mean. It will not help convince other people to buy the vacuum, but it will turn them away from the company. You represent your company, and you should show the good side of it. Because of people like you people hate salesmen. May be your business is good now, but if you change your attitude and try to be nicer, I'm sure your business will be much better. Just try it for a change!
Thank you for the 411 blah. Personally i still think you have issues, but I do wish you the best in this field of work. Glad to help you also NB. Welcome to the Tristar family.
I wish to thank all the people who attended this years fair in Montgomery Co. Tennessee making it a success once again. For those who were wondering, the injured driver will be ok. Your prayers are appriciated. If you registered for the PT cruiser I wish you the best of luck. Once again, Thank you.
HELP!!
Looking for information on the TRISTAR MG1, more specifically a fair price in Canada.
ok, I kept it. didn't want to spend the money but didn't want to give up the vacuum either LOL!
I've just decided to vacuum like crazy all the time and get my monies worth!
One criticism, I wish they would have put some kind of comb on the upholstery attachment. It's hard to vacuum fabric with any texture without it, at least when you're going after hair.
In Canada the TRISTAR's MRSP is $2698.00
Can anyone tell me the manufacturers number? where are the tri stars made? I remember many years ago, they were made in anahiem, ca. then they may have moved to Texas? got the number?
Yes, we used to have our manufacturing plant in Anaheim CA, then moved it to Bristol VA. Recently however the plant is now closer to our headquarters in Dallas. El Passo TX. I do not have the toll free # on hand at the moment but as ALWAYS.....go to TriStarclean.com and you can contact them for whatever question or concern you have.
I love our Tri Star EXL, We have a houseful of kids and my husband who have severe allergies to dusts, pollens, animals etc, we have no indoor animals and had been in our new home 3 months with brand new carpeting and everyones allergies were in full swing, using the Tri Star for a month daily made a huge difference in the air quality in our home, it seems to have virtually eliminated all allergy symptoms!! I vacuum everyday and have used it for over a year now and we love it!! The salesman was great, we got a decent price especially for the allergy trade off..my house feels cleaner whenever i vacuum! Thanks
Thank you Oliver for providing the price on the MG1 in Canada. Had a in-home demo and although not an impuluse person by nature thought I'd gotten sucked in. Long story short could have returned the unit up to & including today but have decided that it does in fact clean better than any vacuum I've ever owned. My husband thinks I'm somewhat of a neat freak but after seeing what the Tristar picked up my goal is to go on a vacuuming marathon to ensure my carpets, furniture & mattresses really are thoroughly cleaned. My husband has both asthma & alergies so I'm hoping over time with regular cleaning this will reduce his risk of attacks. The salesman was quite good overall and not really aggressive. The only thing I didn't appreciate was his thinking I couldn't make a purchase decision without my husbands approval. Our household may be somewhat traditional in the domestic sense (translation I do the cleaning, laundry & related chores) but come on this is 2003 not 1950. I do feel I paid a fair price and only hope I outlive the machine/warranty. And that I'm just as satisfied in years to come.
Diane......Just for your own peace of mind. We definetly respect your ability to make a decision without your husbands approval. However, it's not a small purchase. If I was to ask you without any of your knowledge of the TriStar to buy a $2,500 vacuum....would you do it? No. Why would you? Now consider the same scenario. I just showed YOU how and why this machine will actually SAVE you money and at the same time do the job you always thought you were doing. But (Without your husband having seen the demo) You said "Honey we're getting a $2,500 vacuum" He would think that you're outta your mind. Marriage is a 2 way street no matter who wears the pants. We would never show a demo to your husband if you were not there either. Feel better? :)
Hm, re: Canada... salesman let me guess the price of the vacuum with the promise to win it if the price is correct. I guessed $2,695 (as oppose to MSRP $2,698) which was not good enough for winning it.
However the best trick used by the salesperson (Brandon in my case) is to call his manager... "ooo, we can do that, sir?... I didn't know that... that's excellent news... you are really let me do that... but that would be under our cost!!!!.... hm I think it's a great news for Mr. and Mrs. ABC..."
I am sorry I did not use redial after that (since he used my phone), I would almost bet he talked to some automated service machine... Nevertheless price dropped to $1,397 after the call with "Manager".
Btw. he never mentioned that paper bags are needed, he used some kevlar bag (washable)...
I appreciate all of the information that was available on this website. I had an in-home demonstration done a couple of years ago, but was unable to afford the price offered (even after the negotiation). I am now in a position that I can afford the price offered, but am finding it difficult to locate a dealer that will sell it to me without another in-home demo. Anyone know how to do this? Thanks.
Oops - forgot to mention that it's the TriStar product that I'm interested in. Sorry.
Have never bought from "survey"/free gift scam before. In fact was very firm about not needing anything but when salesman arrived & I realized it was a vacuum, I was interested as I've always wanted a decent one. Ended up buying - deferred payment - discount (approx tax) of old vacuum which they took. Have read postings and am still skeptical even though Tristar MG1 looks good - am more concerned about newness of distributorship (Toronto, Ontario area) and potential for its disappearance and therefore no warranty. Gut tells me to cancel and yet postings seem to indicate product is good. Another issue is this bag question. Why was someone asking re paper? It was presented nothing further was needed than the kevlar...anyone have answers?
Jill, just to ease your mind the MG1 comes with a MANUFACTURERS warranty. Meaning that even if for some reason your local distributor goes out of business. The manufacturer will still honor your warranty. As far as the cloth bag......yes it's all you need. There are the inner paper liners that you can buy but are not needed. They do however keep the cloth bag in better shape longer and customers like to be able to just toss the bags when they are done with them. (Usually 4-6 months)As far as you Brett........where are you located? Send an email and I may know the distributor in your area.
thanks "blah" (nice name!), still want to return my MG1 as I'm sure I have paid too much. Also, as much as you assure a "manufacturer's warranty", where is the evidence? I don't have one in my posession. If I had one, I'd have absolutely no problem. My salesman was clear, concise and to the point, even if he was biased! I'd be perfectly happy to have company warranty - now to obtain one........? Any ideas...?jill
When you recieved your machine it came with an owners manual. Inside it you will see all of your warranty info. Also (Lifetime motor replacement benefit) We've been in business since 1937. We're not going anywhere anytime soon.
Hi Blah (sure there's a story behind that one ha, ha). Not really on board with you rationalization. I do agree with you that marriage is a 2 way street but honestly don't think having the husband around for the demo is necessary unless of course he's the one that will be using the machine. When my hubby found out the demo salesman was coming he beat it out of here real quick ha, ha! He was back before the demo was over but opted out on sitting through any of it. Once I had decided I wanted the unit I did consult with him re the purchase only because as you said it's a 2 way street.
My concern at this point in time is that I over paid for the unit. Does Tristar have any kind of price guarantee/protection and if so what is the time limit? Thanks in advance for your response. Have a great day.
Prices will vary from state to state.(Country to country) Some states it simply costs more to operate and do business in. Therefore the cost has to be adjusted to stay in business. Over time however the price is really negligible considering how much money you save in the long run. As far as you being able to make a purchase without your husband having seen the demo.....Great! But it's been our experience that the percentage of people who are able to do that (Husbands too) is very small. Therefore we must have both parties present in order to proceed with a demo. :)
Gee, imagine being allowed to make this decision all by my little self (separated)! I'd also love to consult the "book" except all I was given was a video which I will watch but I definitely want a book. It is much easier to look something up when needed. I was also told no further costs would be incurred but notice the warranty says $2000 value - $499. I certainly don't plan to pay anything further and was also definitely told I would not have to so will call tomorrow but it is details like this that raise the antenna of a very skeptical buying public. I was just going to return the vacuum as I really can't afford it anyway but my ex wants to pay for it if I want it! My son works with a fellow who sold Tri Star and he insists I could do better price-wise. Just don't know what to do.....jill
Hell if your ex is gonna pay for it.......get two!Seriously, all I can do is assure you that you're covered. You shoulda got an owners manual with it and it may have just been an oversight by your rep. Visit TriStarclean.com and ask the manufacturer direct if it will make you feel better. The bottom line is that there are no tricks in our demo. All of the dirt that came out of your house was real. If you give up the TriStar just remember what you're going back to.
Hi Blah,
Appreciated the response but felt you avoided my question re a time limit on price protection. If it were just a matter of a few dollars no big deal but from the feedback I'm getting I've over paid by about $500. As good as the machine performs that's just too much of a discrepancy for my likings. Your honest response would be very much appreciated. Thank you, Diane
I bought a tristar compact 25th Anniversary Edition in 1987. I been very happy with it's performance. It just recently had the belt break on the rug beater and the hose has split. When I called my salesman, I wasn't surprised that the phone wasn't him anymore. After all, it has been 17 years. However, I tried to call Interstate Engineering in CA which was on my brochure, but couldn't get through to them either. Then I went to the internet and finally did find a Tristar on the east coast and they gave me a number of a distributor in Grapevine, TX. A little frustrating that the local yellow pages doesn't have a listing for a tristar dealer. I've left the distributor a voicemail. I guess I'll see how it turns out. OH, also, I stopped by a Evans Vacuum Company showroom and they have tristar parts & bags. I bought some bags & a belt, but they wanted $200 for the hose. That's why I was looking for another source. Regards, Terrie
Dear Dianne, I am not sure about the price garauntee(sic) that you mentioned, but I will look into it as soon as possible. As a platium recruiter and trainer for our area I am assured that I can find out that info for you. That is if Blah doesn't give you the info first. We feel that the price of the Tristar is fair, considering the service certificate you get plus the lifetime warranty and the fire warranty. If you are anywhere in the kentucky area or in Tennessee feel free to contact the Summit Air Group and speak to one of our staff, we will be more than happy to assist you however we can. I travel all over both states to assure new and old Tristar owners that they are not forgotten. Give me a day and I will find what I can for you. I would hate for you to have to go back to the condition that was there before our rep showed the solution to the pollution.As a new member to the Tristar family my job as a representative of our company is to take care of you. I hope you give me the chance to do so. Thank you.
We had a demo for a TriStar EXL today. Last night's initial phone call mentioned a $150 free gift for agreeing to see a demo and answer a survey on an air filtration system (no mention of a vacuum cleaner). The salesman did a reasonable job of presenting the product, nice demo with the "15 lbs" of sand in the bag to show how it stays efficient in cleaning. THere was no survey for us to answer, however.
The Cdn list price was $2698. We were offered $400 on our old cleaner (Sears Whispertone) on trade. We didn't purchase because of the money and the fact that we aren't in the market for a vacuum cleaner and I wasn't prepared to buy anything without research first.
I am surprised that on the 'net I have found precious little in the way of consumer reports/reviews on Tri-Star products. I would appreciate it if anyone can provide links to solid reviews (not just testamonials).
Hi Andre,
Thanks so much for your response. Unfortunately I don't think your going to be able to assist me as I live in Canada and am certain the policies differ somewhat. But hey if you can find out anything that would be greatly appreciated. I truly am pleased with the cleaning results of the machine, but still question the business ethics. Overall the experience has left me feeling like I was taken advantage of. I do admit guilt in that I should not have acted on impulse but instead taken the route of doing my research first not after the fact. Reason being the more I look into things the more red flags are being raised. I chalk this up to one of lifes lessons and most certainly have learned mine. In the future I won't allow myself to be put on the spot and will do my homework before making any purchase decisions.
Hi Paul
My situation was similar to yours (except I did purchase the vacuum) in that I couldn't find much info on the product either. As per my message to Andre (right below yours) what I'm questioning at this point is the business practice of the distributor. Seems there's a different price point for everyone. I understand that retails can differ slightly from one province/area to the next but in my case were talking more than just a few dollars. Anyway good luck with your research if you come up with anything solid please share the information. Thanks Diane
Sorry I haven't responded sooner Diane (Had some personal issues) All I can tell you is this, as far as "Life's little lessons"....you're absolutely right. In your life, you will never have to buy another machine again. (Period) It may seem like you spent too much now, but honestly when you're an old lady (ha-ha)you'll look back on this stuff and thank yourself for making a very wise decision. It's actually very true. Although the machine has greatly improved as far as materials and warranties and so forth.....I have personally met customers who have bought 40-50 years ago and wouldn't trade their old (Pig) for anything. In fact I have sold NEW machines to (Green pig/Compact)customers but they INSISTED on keeping the old one just so they could give it to their grand children. The bottom line is that you will never have to go back to pushing around something that doesn't work. As far as you PAUL.......You had an EXL demo? TriStar doesn't sell EXL's anymore. (Not that it's a bad machine) but TriStar now only sells the MG1. As far as reviews well.......It's kinda like this. (Consumer Reports or even the Better Business Bureau for that matter) make you REGISTER just for the privilage to be reviewed by them. By registering, I mean paying. TriStar obviously is a great machine, but in comparisson to our counter parts ie: Hoover/Dirt Devil/Panasonic etc.....we are not sold in stores, and therefore not mass marketed. Independant distributors sell TriStars, so in effect we are not included in "Popular" reviews. Hopefully the TriStar demo was so obvious that you can see for yourself the benefits of owning a machine that works.
I just interviewed for a job with EP Distributors in Wixom, MI. They sit you down and run you through how THIS IS NOT A SALES JOB but when it comes time they say you be a "Display Consultant". They tell you, your not a salesman over and over, so who is going with me to sale, if all I am doing in setting up....LOL
They pay $14.95 per customer, plus $5 per customer for gas, They claim you make $300 a week at least. This is whether you sale or not. They cover a 30 mile radius. If you make a sale (but wait I thought we are not suppose to sale) you get $100. They said the min you make would be $700 as they claim 1 in 4 people will buy their product. Then in 4 months your promoted to a manager position, then after that your running your own outfit. Managers make $40K-$60K a year depending on where you live, Running your own place you make $80K-$100K. Sounds way too good to be true.
I wrote down shit I saw on the board and on the walls. "IAQs Associate six levels of success", "Filter Queen Family", they claim to be a part of HMI Industries located in Cleveland, OH.
At the end, they tell you to wait in line and meet with the manager Jon. Then he ask what job you applying for, of course no one is picking the crappy jobs (like answering phones)...they all want the $14.95 Display Job. I do not even think they have phone jobs the building was soooo small. I think they say that to weed out people. They told everyone to call from 5:30-6:00pm the same day and they want you to start the next day for training...LOL 3 days of training.
I plan to call and see what they have to say. Sounds like a crapy gimick to me. Oh, plus little hints of how crapy it is all around the differant rooms, guy repeated he used to work for a church, photocopied checks on the wall with large amounts ($900-$1,600). Also the people that were there were around 20 years old. I think a lot of them do not have anything to loose in trying the job, I myself am on unemployment and I get a good pay fromt he state, not going to risk lossing my unemployment for a gimick.
(248)591-1506
Oh, also he said this was dealing with Air Filtration Systems, not vacuums...Glad I wrote down what I saw on the walls.
I was a salesperson for TRistar and they ARE scammers. They tell people they are getting the best deal in the world and then go next door and offer it to them for hundreds of dollars cheaper. They take advantage of their sales reps by making them put in ALL of their money and time and then they don't pay them. I'm not saying this happens in all offices but it happened to me and at least 3 other people that I know of. So next time you have a TRistar salesman come to your door, please do feel sorry for them but don't support the company. It's a sham.
I called back, Jon asked if I could start the next day for training. I said sorry sounds like a sales position to me, he then stated "depends how you look at it"...I was like sorry but no thanks.
I wonder how many people called them back? Like Is aid before if I was younger and just needed a job I would take it, nothing to loose to try it. You did not have to put down any money, so at least they are not scamming the employees, but then again who knows if you get paid on time.
I think I will stick to the Information Technology Field.
I started with tristar recently and am a little concerned about some of what I've read here.
Why did they tell me it was an air purification system on my initial response to the ad? Is this what Tristar tells potential customers? Do these people know that the pitch will take as long as it does and that I will need to use their phone? They gave us a script to use and we are supposed to urge them to buy the machine right then. I am pretty uncomfortable with that part. Are these common practices or is this a local thing? I am really impressed with the product. I would buy one if I had carpet. I have hardwood floors. Two grand is a lot to pay for a carpet cleaner and I can understand people wanting some time to think about it. If the Tristar works as well as it seems to and the warranty is really good for 25 years and it's such a good investment as I believe it is, then why all the scripted high-pressure sales? This seems like a pretty sketchy way to do business and all the promises about money and vacations and bonuses are almost too good to be true...I've been guaranteed $500 a week provided that I go on 20 calls which the company provides. I was told not all would be demonstrations that some will be service and delivery calls. True ?
Also I've been promised compensation for gas and vehicle maintenance. All sales are to pay bonuses above and beyond all these "guarantees" with no apparent limitation to potential income. hmmm...
I would appreciate hearing from anyone...
I could really get excited about this opportunity
and would love to be a proud represenative of Tristar but as you can see I have reservations about some of the issues I've mentioned above.
Thanks
Fuck a vagina with cannon barrel.
Yeah, what is the deal with using customer's phone? We had rep in our house, she had cell phone with her, but wanted to use our phone anyway. Why is that? Company is making a lot of money and can't afford to pay for cell phone calls??? I think it's very embarassing for the company, but they don't seem to care. Blah, what's your answer?
I always use the customers phone. (I don't know what anyone is complaining about, the calls are local so what's the big deal?) The purpose of the calls are to let the office know that you're through with your demo, the situation of the demo, and if needed, authorization for any help in purchasing the unit. .......By the way I liked the guy who said he didn't want to jeapordize losing his unemployment checks. Classy! Hold on to your dreams bud.
Blah - I am a professional (CIO), they told me I was interviewing for a professional job, not a low wage job. Sorry to say but Unemployment pays more then the Vacuum scam does. It is a scam when I read all over the net how they scam old people out of $2,000-$4,000 for a Vacuum which a good $300 one from a major store will do just as good, wont be as Heavy as an old school canister vacuum.
This whole thing reminds me of the movie: Super Suckers
Also Blah to me working a dead end Vacuum job is way below me collecting unemployment because my company went under. Not sure about you but I still enjoy Filet's.
LOL LOL
tryingtristarinindy - Remember in this world you do not get something for nothing. You are probably only getting bonuses if you sale a shit load, but how many really buy $2K vacuums, I never buy things from door to door salesman, do you?
Even if you make $500 a week, that is still only $26,000 a year...not good enough to pay rent, car payment, and other things you want and need in your life. If your in High School then why not give them a try, but go to college and be a doctor or something professional and make a shit load over $500 a week...$500 a week, man thats befor tax...good luck.
Well, I can tell you (Personally) how many people buy TriStars. 2 outta 3. Granted I have been doing this for many years. If it was a dead end job I woulda left a long time ago. And to be honest, I can't remember the last time I only made 500 bucks in a week. Some of us don't have the time or money to be doctors and lawyers. And what is a CIO? I know what a CEO is but am drawing a blank on CIO. The point being.....Sales, be it vacs, cars, houses, whatever, are not for everyone. If you are un able to sell, it means you are un able to project confidence. Confidence in yourself and confidence in your product. To me, selling TriStars is very easy. But as far as people who never even gave the company (Or yourself) a chance. Giving critisizm to something you know absolutely nothing about is ridiculous. TriStar has made some very good people very successful and will continue to do so. But again, (Like anything) it takes work. But at least it gives them a chance. And for alot of people, a chance is all they need.
is tristar going to screw me if i dont sell any vacuums within the first month
are they going to pay me my 1800 even if i dont sell there friggin vacuum.
CIO = Cheif Information Officer. So if you been in the business so long, why do they pull screwy tactics just to hire someone. Why don't they tell you up front the damn thing is a vacuum? Why not call it a sales position? A somewhat honest position would do a one on one meeting with you and say okay you do not sound good....it just seems they were willing to take anyone that called them that night. Not like this is the only place that was scretchy on what they do that I had been too. I met with a place in Detroit that claimed they do not solicit but when it came down to it, that was what they did....door-to-door getting people to switch to Ameritech. I got to go with them for a few hours to see if I wanted the job, when I asked the girl what about the signs on the door that say "No Soliciting", she just laughted and said nope this is a courtesy call. Courtesy call my ass, call it what you want it is soliciting and most businesses hate that, plus they had no business cards and it was just so scretchy to me. For a place that claimed they had $4 Billion in business and need people the office looked like shit. My point is no place of oppertunity should pull these tactics to hire people, just makes me wonder what they pull on the customers. As for Sales, no problem there, not a hard thing to do....Circuity City wanted me at a point 4 years ago to sale computers, they even wanted to counter offer me pay...LOL I just said nope, found a 9 to 5 job...after all I do have a life. Hey, maybe I am judging all vac salesman because of one scretchy place...but I bet there are few somewhat honest vacuum salesman around just like in any other sales industry....be it cars, homes, boats, planes, TV's, or whatever it is hard to find that one honest salesman...those are who I try to buy from and those are who get repeat customers.
smerh - What do you think? It is a sales position, if you do not sale then of course in time they would get rid of you. The sales are were they make their money, not by you not selling anything.
I have read a lot of comments from a lot of people discusted with the way they have been sold a tristar. Tristar has a five year warranty on their motors and limited life warranty on their casing. There are good and bad in all professions.Vacuum cleaner salesmen get a lot of flak because of a few bad apples but you have bad apples everywhere. The job of a salesman is to sell a product to earn a living and keep factory workers working and making a living. We must look closer at who is selling you and not be gullible at the drop of a hat like so many I have read are.
the company is full of lies they told us we made 1800 a month and that we are paid for training.
until the end of the second training day they tell you your income is up to your sales and then try to get you to sell them to your family. Smart but they must of hired me because i looked nieve anyways i dont like wasting my time,money and ink out of my pen and than not getting paid for it and they want us to repersent there fuckin company
TriStar comes with a lifetime replacement benefit on the motor straight from the manufacturer.
Do you really think the Mg1 is worth 2200(cnd)
its worth about 1000
rippin people of constantly happens but this is ludicris
blahhhhh that cost more noney on top of the money you would have already spent
Tristar and MG1 distributors can eat my shit
but it is a good vacuum i must say
I work for Kirby in Bryan, TX. Make OK money but still have alot of bills.
Tristar's are an excellent investment, but do yourself a favor and buy them off Ebay.com. I sent mine from the "pushy salesman" back and got a refund after buying a 635.00 machine off ebay.com. You can buy a new 2003 machine for 899.00. There is a guy selling motors for them for 50.00 that's about all that can go wrong.
i am 18 i just started selling tristars but i don't care what any one says the tristar is teh best system out there and at teh door pitch we do not tell you its only gonna take 15 minutes we only tell you it depends on the number of questions you have which is a true statement CRAIG
to rob i recently started selling tristars and they gave me a choice to whether i wanted to sell to friends and family on my first weekend working there for practice and i turned it down and was pressured in no way to do otherwise plus whenever we demo one the customer gets the choice of keeping the demo model or having another unopened one that we give to them right there on the spot the same day we do the demo
this is my last post for now until i see some more dumb fucks postin shit i just gonna put some shit to rest, i been there three weeks and have made more money there then any place i have ever worked before, and when my boss tell us he is gonna give us a bonus for a days worth of work or three months worth of work he gives it to us and does not try to lie to us at all hell he worth more than half you sorry fucks who like to post stupid shot he does not have to even work for tristar the mans loaded he does it to help out people like you and me don't believe me come down to valdosta georgia and i will show you first hand the reason most of you didn't make any money is because you pussed out and quit to quick so don't bitch go get another job and do something you may be good at like flippin burgers because sells is obviously not for you
sorry about the puncuation, i was just tryin to get it typed quick
As a platium recruiter and gold trainer for our area office I can say to all you whip ass crybabies who would rather sit on their arse and collect unemployment or get a "real" job, GROW UP! Even as a bottom rung consultant for tristar i made more in a few months than I have at many past jobs, even the ones where I was paid more than 10.00$ an hour. Tristar is a company for people who have always had the desire and the guts to want to work for themselves but only lacked the right product and capital. It is an engine for those who want to succed and get out of the apartments they live in and own their homes. It is a company for those who are willing to sacrifice and put forth the energy to make a good income. IT MEANS WORKING YOU LAZY FUCK!!!!! So quit your bitching and moaning and go ask your mom if you can borrow her car to go to your A.A. meetings 'cause I don't think the bus runs that late. As much as I hear ppl cry about not getting an hourly wage I have yet to see anyone whine about making over a thousand a week. Okay I'll tell you what,, when I run into one of you ppl in the restaurant when I go out to eat with my family I will leave a good tip, I know you need it.
The tristar is not a vacuum it is called a sweeper.
Actually a sweeper is a long stick with some straw attatched to the end.(Also known as a broom) The Tri-Star is referred to as a cleaning system.
LOL.....blah. that is exactly it my fellow distributor..by the way, are you planing on the convention in las vegas in april?
I haven't missed a TriStar convention in over 10 years. You can spot me easy though.........I'm the guy wearing a cape with a big S on my chest! :)
My wife got a call saying that if we sat through a 30 minute sales pitch for a "home cleaning system" (read overpriced vacuum) then we would get two nights stay at a resort hotel. Of course she forgot about it and then one night two guys show up at our door and proceed to give us the standard dust sucked into filter paper routine. Two hours later at 9:30 in the evening I finally had to shut them off and tell them to wrap it up. They then show me a price of $3000, and of course the buy right now price of $2500. I almost shit my pants. I could keep my 20 year old hoover that still works fine and buy new carpet for the entire house for that kind of money. Having once before sat through a Kirby sales pitch with my parents and seeing the price come down to $700 I figured that I could get a better deal, but as I didn't want a new vacuum any way I sent the sales guys packing. After checking out the $900 dollar models online I am extremely thankful that I am neither elderly and confused nor mentally challenged. I am also extremely glad that my wife was not home alone.
This has got to be pretty much my last post here. TOM.....I'm sure you had no idea your little thread would render so many replies. I myself stumbled upon this site. But after reading so many posts, and understanding that alot of them are actually from the same person posting a different email address........it's now just become a joke. Again, to the last guy......or whoever you claim to be. I've seen "Hoovers, Royals, Kirby's, Filterqueens, Panasonics," Whatever. That were "Working". Again, when is a machine "Working"? When it makes noise, or when it picks up dirt? It's funny to me that so many "Clever" folks are out there who wont be "Taken" by those saleman types. Yet Disneyland, The American Lung Association, countless airports and over 10,000,000 homeowners have all embraced the TriStar. If you don't want a clean home, fine. TriStar is not going to go out of business because you are clever. In fact, you are keeping the carpet and upholstery industry in business. But please refrain from insulting the intelligence of people who actually grasp the idea that keeping the dirt and filth out of their home is a good idea. If you've seen our demo, then the truth was right in front of you. If you think you're gonna get a better deal cuz you're "internet savvy"........You wont. TriStar will NEVER honor a warranty from ANYONE other than an authorized distributor. In short, keep the TriStar or keep the dirt. You decide which is a smarter decision. If any of you have VALID questions you may reach me at my email.
well I will be in the bright red pimp suit with the magic stick so i won't be hard to find either. look forward to not seeing you blah, but you can catch me in the tristar news. this was a bit informative but not enough to make me keep coming back. I make a damm good living selling "over priced vacuums" so i think I'll stay with it for a bit. Maybe some day one of these "smart" ppl who keep the hoover, etc, will find a way to put me out of business but till then , i'll just go see their neighbor and the guy across the street. good showing people.
I am not saying that the tristar is not a good vacuum. I realy like the design and it did have very good suction. In an industrial environment I am sure that it would be a good purchase. (If you talked the sales guys down to a more reasonable $1200 or so) There are really two issues here. Applicability to home environments and sales tactics. Fo instance, airports also frequently use boeing 747 jets. I would love to have one for my own. It would be much faster than my currect car. It would take me places that my car can't go. It is exceptionally reliable and a very good design that has withstood the test of time. However, I don't really need one. As for sales tactics, I understand the job of sales people. If you are buying something where repeat business is common, the salesperson's job is to get you to buy something you are happy with at a price that you can live with so that you will continue to buy from him/her. This is applicable to many things in an industrial/business environment, but not many in a home environment. The job of a salesperson selling a homeowner a once in a lifetime product (as they claim the tristar is)is to get you to buy the product for as much money as possible.
While I agree that the tristar would get my house marginally cleaner than my current vacuum, it would never be worth $2500 to me. As I said before, I can get new carpet for that price. Also, the fact that the tristar can suck some carpet lint and dirt from my carpet has only little to do with its high sucking power. I snagged one of the paper filters from the salman before he left. I then cleaned out my current vacuum and placed the filter paper in the normal filter trap and ran my vacuum across the floor a few times. Guess what? I picked up some dirt, dust and carpet fiber.
I am sure that the tristar is a good machine. I am sure that not all tristar salespeople are assholes. I am sure that many assholes make a lucrative living selling tristars. I am sure that if I did not have a vacuum that worked well and that if I had a very large house with lots of carpet I would consider buying one at a resonable (less than $1200) price.
I am also sure that anyone who paid more than $1200 dollars for one got seriously screwed and that no homeowner who doesn't have a mansion, a maid and lots of disposable income should ever pay $2500 for a vacuum cleaner. Its that simple.
Lastly I am sure that if all tristar salespeople came to your door and offered you the tristar at a non-negtiable and resonable price, there would be many fewer posts to this site talking about how some saleperson came and ripped off their vulnerable relative.
By the way, I am not a "repeat offender" to this message board. I hate that as much as I do slimy sales people. I came across this board the other day while researching tristar.
One more note to all you tristar defenders. If tristar salespeople scamming and ripping off vulnerable buyers was not a big issue why are there so many pissed off people talking about tristar on the internet? Just try and find a website talking about ripped off Hoover owners.
A Hoover might not suck as much as a tristar, but then again the hoovers don't suck as much as tristars do. :)
one more thing. Why would I need a warranty if I can buy 3 non-warranty vacuums for the price of a single warranty vacuum? If I am lucky and the tristar is as good as stated then I shouldn't need any repairs during the 5 year warranty period on the parts that are likely to break down.
If something ever did break, I could throw out the old vacuum and get a complete new one and still be $700 to $900 richer for my effort.
Geez, just when I think it's time to leave, someone DRAGS me back in. Lets see here NQS. You seem to be fairly intelligent so lets go ahead and see if you understand things using your own course of logic. You don't need a 747 but you would like one. "Getcha there faster and all that" Guess what, in your very own home there are tons of things that you don't need. Televisions, Microwaves, electric razors, etc.....but you do have them. Why? Makes life a little easier don't they? You could survive without them though couldn't you? Yes. You lost me on the repeat customers thing. So if there was such a thing as a razor that was sharp forever and never needed to be replaced but it cost over $500 you wouldn't buy it? Even though in the end you'd save thousands? I understand that you are used to buying vacuums over and over again. But using that same logic doesn't it make financial sense to buy the best one just once? If wasting your money on inferior products doesn't bother you that's fine, it is after all your money. But do you generally like to waste time as well? Why do a job half assed? You really think you're cleaning your home when you use a Hoover? I understand you conducted a little experiment of your own with some filter paper and found some dirt. Just wondering........did you happen to put 15 pounds of sand in your Hoover before you did that? Let me answer that for you, no. If you did, you'd be back at Wall Mart looking for the next $150 plastic motorized broom. (They have em now with DUAL headlights) Did you even pay attention to the demo at all? Do you not understand why the TriStar works? It can't plug up and lose power......EVER. No matter how much dirt you put in it, it still works the same. Upside down, satanding on its end, how ever you put it. It's impossible for the machine to lose power. You've also never seen a website that puts down Hoovers? I can pull up sites that put down the Pope! But in all the internet you couldn't find one despariging word on the Hoover? Nonesense. Maybe not at Hoover.com, but dig a little deeper, they're out there trust me. (Just as Kirby, Panasonic...etc)And as far as getting 3-4 machines for the price of a TriStar......HUH? WHAT? "When one breaks throw it out and get a new one"? Again, using that same logic........Instead of buying a nice new Lexus, why not get 3-4 Good running Gremlins? Think of the money you'd save? And when one breaks down, toss it and pull out the next one? It really amazes me how so many people "Understand" sales. You guys wanna here the job description of a TriStar saleman? "Try to convince the customer to keep the dirt and filth out of their home." That's it. If the TriStar can't convince you, and all of the dirt can't convince you.......keep it. I can't see your house from mine. But lets not make it sound like it's a good idea. It's a choice. Keep the dirt or keep the TriStar.
Hi guys this is pretty interesting stuff. Just stumbled on this site today. I'm a distributer in Buffalo I used to be a manager in ontario for 4 years. This bussiness is great wouldn't want to do anything else.
Oh ya see u in las vegas.
OK Blah one more for me too and then I will be done as well.-----
The hoover that I own is 20 years old. I have no particular affinity for hoovers in general, but mine has been a very good machine. I will freely admit that it does not pick up as much dirt as a tristar would, but it still does a pretty good job. I am just questioning whether that extra dirt will ever be worth $2500, you are absolutely right its a choice.-----
The other non-warranty vacuums that I was refering to were tristars for sale on the internet that range in price from $700 to $900 as compared to the $2500 dollar one that th